Dear Mr. Thorsten Heins,
Congratulations on successfully running the Research in Motion (RIM) Corp for the past six months. I am not too sure whether you have found out what is ruining RIM, but I sure do know that almost every employee at RIM is working towards making sure that you are still in business next year, this time around. I am sure you must have been reading the latest media news about RIM going kaput over the next couple of years. If there is any truth in those news then, I, as a loyal customer of RIM have some tips, which I am ready to share, free of cost, just to make sure that RIM is still in business over the next few years.
Reasons Why I love my BlackBerry Bold Phone:
Ease of use: I bought my Bold 9780 over a year ago, and I absolutely loved the way it functioned! I had never used a BlackBerry (BB) phone before and I was quite amazed to see that it was so easy to use, set-up and carry around!
- Easy email access: This has to be the best feature ever! Any Android, Symbian or iOS phone cannot beat it. I can easily access all my personal and official emails at a single click! Drafting and sending an email is so easy when compared to the other OS enabled phones.
- Amazing Qwerty Keypad. Period.
- Powerful Camera: One of the best camera I have seen in a smart phone. The only one better than this might be either iPhone or the phones from Sony.
- BBM: The BlackBerry Messenger is one of the most powerful and awesome messenger around. I don’t need to pay any money or install a third-party app to talk to a friend who is in the US, UK or even Africa! A simple BBM Pin would do and it keeps me connected with everyone I know, who owns a BB phone!
Why I don’t want RIM to shut shop:
- No QWERTY: Have you noticed? There are very few smartphones which have the qwerty type feature available? Almost all mobile phones have got big screens with similar touchscreens and qwerty touch screens. There are probably millions of customers like me who hate touchscreens, simply because they are made for the content consumers and not content creators! It is extremely difficult to type on touchscreens unless you get used to them!
- Email trouble: One of the prime reasons why BB rules is because of the amazing ease with which I can access my emails.
- No BBM!: What will I do?
- Secure Emails: Once RIM is out of business, I know my emails, chats, and browsing won’t be secure (as there will be no more BB phones or BB services!). The government agencies have been trying hard to bring RIM to its knees and share encrypted user data from a long time!
What can RIM do to avoid a shut-shop situation?
I have seen and used android phones owned by my friends, and I can completely vouch for the fact that all of them look almost the same! The only thing differentiating them are the featured apps and customized look. I sometimes feel that the Android operating system has been borrowed heavily from the iOS. So how can RIM create a powerful value proposition in the smart phone market to propel its sales northwards?
- Bigger screens: Have you checked the screens on most BB phones? They have got the smallest screens in the smart phone market! One of the major reasons, I feel, people are shying away from BB phones is because of the screen size! Everyone loves to watch a video or a movie on the move nowadays and the restrictive screen size doesn’t really help. Increase the screen size by 30% and see the wonders!
- Cut down the internet rates: Here in India, the internet access rates for BB phones are exorbitantly high! I pay INR 599 for unlimited internet access which includes browsing, emails and chat. And, these are the rates for a 2G internet service with my carrier. The rates for 3G are even higher. Compare this with Apple or other Android enabled phones, which have internet plans starting for as low as INR 99 per month with more than 1 GB download free of cost and includes browsing, emails and chat. Same feature, different phones, different prices. Partner with cellphone carrier networks, reduce the access costs and just see how many youngsters buy a BB phone and sign up for the internet services!
- Stop re-bundling the OS versions: Come on, you have to agree. There are no significant changes between the BB OS 6 and OS7. If you build a hype around an OS, please make sure to stand up to it! I could hardly notice any difference between the OS 6 and OS7! The same goes with phone models as well. Within two moths of purchase of the Bold 3, I was shocked to see that there was a Bold 4 and a Bold 5 available in the market with almost no significant improvement in features, except for a touch screen! Seriously? Is this how innovation is happening in RIM nowadays? It looks more of Research in Loose Motion rather than Research in Motion! There are HUGE expectations from OS10, please do not ruin it!
- Introduce low-cost phones: Even the most basic model of BB in India costs INR 8,500 or more (and there are only two models available in this segment). And, this is one of your biggest market these days! Haven’t you learnt anything from the success of the BB Curve? If you want to increase your customer base, then re-brand and launch four phones each, in the range of INR 6k to 10k and watch the wonders. Gone are the days, when BB phones were exclusively meant for enterprise and corporate customers. If you do not target the youth and provide value, you might as well not enter the market! Similarly, try to have at least four phone models in every cost segment.
- Where are the touch screen phones?: I have heard a lot of people complain that BB does not have a good touch screen model. You might say there is BB Torch or something, but you have to agree, that they are not even half as good as a BB Bold or a BB Curve! A good BB touchscreen phone will set the smart phone market on fire!
- Limited Edition phones, Really?: Stop this right away! The latest BB Porsche Edition is a complete eyesore. And, I am not the only one who feels this. At a whopping INR 1.5 Lakhs for a cellphone, it does look retarded. Spending so much in partnering and coming out with a useless phone won’t do any good. Instead, a better looking cellphone which is appropriately priced is something that we can do with!
These small tweaks will really help you, trust me, for I am a customer! your marketing and research team might give you a different opinion, but for emerging markets like India, this is what will work.
Yours Sincerely,
Shriharsha Bhat
A BlackBerry Fanatic!
Images: GUIM.co.uk, GForGames.com and GizmoCrave.com